Engage Help Centre

Introduction to Neal Street Rewards

• Engage Overview Video
• Introduction to Neal Street Rewards - Payment and Loyalty App
• Introduction to Neal Street Rewards Engage

Campaigns

• What is a Spin the Wheel Campaign?
• Campaign Builder Video Tutorial
• How to Create a Campaign
• How to create Customer Segments

Introduction to the Campaign Launcher

• What is the Campaign Builder?
• What is a Neal Street Rewards-Powered Campaign?
• What Campaigns Should I Run?

Running Effective Campaigns

• How did my Campaign perform?
• Recommended Campaigns
• How is my Campaign performing?
• How can I use Basket Data to Grow my Business?
• What is the Status of my Campaign?

Campaign Case Studies

• Case Study: Caffè Nero's Christmas Cracker
• Case Study: Increase your Customers' Average Transaction Value
• Case Study: Double Points Tuesday
• Case Study: Caffè Nero's Iced Drink
• Case Study: Free Chips Friday

Business Insights Dashboard

• Sales Reporting
• Insights
• Your New Engage Dashboard Has Arrived
• Customer Activity Summary
• Outlet Summary

Loyalty Schemes

• Stamp Card Performance
• Point Reward Performance
• In-App Purchase Performance
• Customising Your In-App Shopfront

Understanding the Neal Street Rewards Loyalty Programmes

• What is an in-app stamp card?
• What is a Points Scheme?
• What are In-App Purchases?
• What is a Promo Code?
• Vouchers and their benefits

Build your Loyalty Programmes on Engage

• Build your Point Rewards
• Point Reward Video Tutorial
• Build your Digital Stamp Cards
• Build your Vouchers in Engage

Loyalty Technicalities

• What are voucher expiry types?
• What are PLUs?
• What is an In-App Display Image used for?

Neal Street Solutions

• Segmentation powered by Yoyo
• Referral Campaigns
• Prize Draws & Gamified Campaigns
• What is Pulse?

Prepare for Launch

• Gearing up for your app launch

Cashier Training

• Cashier Training Video
• Cashier Training Guides

Support

• Troubleshooting Guide
• Yoyo’s Escalation Process
• Need additional Support?

Onboarding

• Yoyo EPOS (tills) Overview
• How to get my EPOS integrated with Yoyo
• Implementation Process for EPOS
• Yoyo Scanner Options

Information for Finance

• We are improving how we handle payments
• Yoyo needs to be set-up as a supplier
• KYC with Checkout.com
• How often are disbursals?
• Your Retailer Report
• How often are invoices generated?

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Information for IT

• How can I check internet connectivity
• How can I get the till(s) to trust the SSL certificate?
• What is required from IT for EPOS (till)?
• Can you give me a list of IP addresses on which your service runs?

Security & Privacy

• Is it secure?
• TLS 1.0+ 1.1 Deprecation and what it means for you
• Regulation / PCI-DSS
• Data Protection

Order Ahead

• Order Ahead Portal
• How to get Order ahead up and running