Where can I find the status of my Campaign?

When on your Engage account, go to the Campaign Launcher. You’ll find the different campaign states above the all the types of campaign. 

Draft

• It’s the default status that your for a new campaign
• Your campaign will remain in the draft section of the campaign launcher until you submit it for review. 
• Your new campaign is automatically saved and stored as a draft when moving through the different sections of the campaign builder. 

Pending

• Once you built your campaign, you need to submit it for review. Our team and your Client Success Manager (CSM) is automatically alerted. 
• The campaign can either directly be approved, or sent back with some recommendations. 

• If approved, its status will switch from Processing to Scheduled or Active
• If we have any suggestions, we’ll notify you by email and we’ll change its status once you’re happy with it. It’s status will become Returned. 

Scheduled

• Any campaign that’s been approved before its due date becomes Scheduled. 
• The Scheduled campaign will automatically become Active on the day it’s due to start.
• We encourage all your campaigns to be built and reviewed before you’d like them to become active. 

Active

• A campaign is Active when it’s been approved and is within its start and end date. 
• An Active campaign automatically becomes completed when it psses its end date. 
• An Active campaign is visible in your retailer-branded space within the app via the in-app banner. 

• To make changes to active campaign, please contact your CSM or partnersupport@yoyowallet.com. 

Completed

• A Completed campaign has been Active and has passed its end date without being stopped. 
• You can view the results of your completed campaigns in the Campaign Impact Report. 

Stopped

• A campaign becomes Stopped when it has manually been deactivated before its end date. 
• We highly recommend that Active campaigns are not stopped before a campaign reaches its end date as it can lead to dissatisfied customers. 
• If you wish to change the status of your campaign to Stopped, please contact your CSM or partnersupport@yoyowallet.com