App issues
Caffè Nero Online Shop
- Why am I sent to the screen requiring me to link my two accounts when I’m trying to make a purchase? (UK only)
- How do I link my Yoyo and Caffe Nero accounts?
- How can I access the Caffè Nero online shop?
- Can I sign-in with my Caffè Nero App account?
- How do I pay?
- Will I earn loyalty stamps for my purchases?
Click and Collect/Mobile Ordering
- What is Click and Collect/Mobile Ordering?
- My order was declined and I've lost my voucher
- My voucher appeared as eligible but I was not able to redeem it.
- Will I earn stamps when using Click and Collect/Mobile Ordering?
- When will my order be ready?
- How do I pick up my order?
Vitality FAQs
- Vitality Member Benefits Update – January 2022
- How can I link my Vitality account with my Caffe Nero account? (UK only)
- How can I link my Vitality account with my Caffe Nero account if I signed up with my Apple ID? (UK only)
- Where can I find my Vitality vouchers? (UK only)
- What drinks can I redeem my Vitality Handcrafted Drink voucher for?
- What Food products can I use my discount on?
Caffè Nero Campaign T&Cs
- Festive Food Menu Loyalty Card 2022
- Christmas Cracker Terms and Conditions 2022
- SPIN THE WHEEL Brazil Promo
- Win a 7 night stay in Brazil to celebrate the launch of our new Brazil single origin
- Summer 2022 Pay By Bank App Campaign
- Nero Express Store 25% off
Caffè Nero new design
- Has the Caffè Nero App changed?
- What is in my Wallet?
- How can I switch between Pay and Collect Stamps or Collect Stamps Only?
- Can I add more than one payment card to the app?
- Where are my vouchers?
- Where can I find my stamp card?