My order was declined and I've lost my voucher

If you used one or more vouchers within a Click & Collect/Mobile Ordering order that was declined by the store, a brand new voucher/s will automatically be added back to your account.

Please allow for up to 1 business day to see the new voucher/s in your app. If your vouchers were not returned to your account - you are welcome to contact us at support@nealstreet.tech.

As this is a relatively new feature, we are still ironing out some glitches. We will do our best to sort these issues out as soon as possible.

*Click and Collect/Mobile Ordering is available at selected retailers only.