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  1. Neal Street Rewards
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  3. Caffè Nero Online Shop

Caffè Nero Online Shop

  • Why am I sent to the screen requiring me to link my two accounts when I’m trying to make a purchase? (UK only)
  • How do I link my Neal Street Rewards and Caffe Nero accounts?
  • How can I access the Caffè Nero online shop?
  • Can I sign-in with my Caffè Nero App account?
  • How do I pay?
  • Will I earn loyalty stamps for my purchases?
  • Where can I find my receipts?
  • Why does the amount (£) in my Order Summary and Confirmation Email look incorrect?
  • How will I know when my order will arrive?
  • How can I request a refund for my order?
  • What happens if I receive the wrong item or have a query on my order?
  • How much is Shipping?
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