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  1. Neal Street Rewards
  2. Payment

Payment

Paying with the Neal Street Rewards app

  • Why am I being redirected to my bank when linking a card or making a payment? (3D-Secure)
  • How do I pay with the Neal Street Rewards app?
  • Can I pay or use a voucher if I’m not connected to the internet?
  • How can I link, update and remove my payment card?
  • How do I add my bank card in the app?
  • Why did my payment fail?
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Itemised Digital Receipts

  • Where can I find my receipts?
  • Can I export receipts from a Neal Street Rewards powered app?

Adding multiple payment cards to the app

  • Can I link more than one payment card to the app?
  • How can I link additional payment cards to the app?
  • How can I switch between the linked cards?
  • How will I know which card I’m paying with?
  • I have tried to link an additional card to the app but it didn’t work - what happened?
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