I made a purchase but didn’t receive my points

If the retailer you have transacted at has an active point scheme, but yours have not appeared after making a transaction please try the steps below: 

• Check your internet connection - poor connection (usually with public wifi) might delay loyalty appearing in your app.

• Reset the app to to refresh it. 

If your points don’t appear, please contact us at support@nealstreet.tech and send us the following details: 

• A receipt (if possible) 

• Where and when the transaction took place

• The amount spent