How can I protect my account?

We take your account’s security very seriously and are authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011.

Here are some of the measures we take to ensure your account’s security:

1. Dynamic QR Code

The payment QR code located in your wallet changes every 30 seconds to ensure it cannot be reused outside of the app.

2. Passcode/Fingerprint authentication

In addition to your account’s password, you can set a passcode which will be required every time the app is opened. If your device supports fingerprint authentication and/or face ID, those options will automatically be presented to you once you have a set a passcode.

In order to set a passcode, please select “Passcode” in the settings menu and follow the provided instructions there.

3. Phone verification

Please refer to the section dedicated to phone verification for further information in the Getting Started category.