My order was cancelled by the venue. How do I get a refund?

If your order is cancelled by the venue, you will need to go to venue and present your Rewards app at the till where the till operator will be able to perform a manual refund directly through your app. In the near future you will receive a refund immediately to the payment card that you linked to your Rewards app - although this functionality is not quite ready yet it is currently being built and will soon be available.