If you are experiencing issues with your app and receive the following error: Certificate Pinning Failure, then it means you are running an outdated version of the app.
Please update your app to the latest version by visiting your app store or deleting and reinstalling your app. This should fix the issue.
Please make sure that you log back in using the same email address that you used to create your account.
If this didn't fix the issue, please contact our support team at firstname.lastname@example.org.