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Engage Help Centre
Engage Help Centre
Content for retailers using Yoyo Wallet
Introduction to Yoyo
Engage Overview Video
Introduction to Yoyo Wallet - Payment and Loyalty App
Introduction to Yoyo Engage
Campaign Builder Video Tutorial
How to Create a Campaign
How to create Customer Segments
Introduction to the Campaign Launcher
What is the Campaign Builder?
What is a Yoyo-Powered Campaign?
What Campaigns Should I Run?
Running Effective Campaigns
How did my Campaign perform?
How is my Campaign performing?
How can I use Basket Data to Grow my Business?
What is the Status of my Campaign?
Campaign Case Studies
Case Study: Caffè Nero's Christmas Cracker
Case Study: Increase your Customers' Average Transaction Value
Case Study: Double Points Tuesday
Case Study: Caffè Nero's Iced Drink
Case Study: Free Chips Friday
Business Insights Dashboard
Your New Engage Dashboard Has Arrived
Customer Activity Summary
Stamp Card Performance
Point Reward Performance
In-App Purchase Performance
Customising Your In-App Shopfront
Understanding Yoyo's Loyalty Programmes
What is an in-app stamp card?
What is a Points Scheme?
What are In-App Purchases?
What is a Promo Code?
Vouchers and their benefits
Build your Loyalty Programmes on Engage
Build your Point Rewards
Point Reward Video Tutorial
Build your Digital Stamp Cards
Build your Vouchers in Engage
What are voucher expiry types?
What are PLUs?
What is an In-App Display Image used for?
Segmentation powered by Yoyo
Prize Draws & Gamified Campaigns
What is Pulse?
Prepare for Launch
Gearing up for your app launch
Cashier Training Video
Cashier Training Guides
Yoyo’s Escalation Process
Need additional Support?
Yoyo EPOS (tills) Overview
How to get my EPOS integrated with Yoyo
Implementation Process for EPOS
Yoyo Scanner Options
Information for Finance
We are improving how we handle payments
Yoyo needs to be set-up as a supplier
KYC with Checkout.com
How often are disbursals?
Your Retailer Report
How often are invoices generated?
See all 10 articles
Information for IT
How can I check internet connectivity
How can I get the till(s) to trust the SSL certificate?
What is required from IT for EPOS (till)?
Can you give me a list of IP addresses on which your service runs?
Security & Privacy
Is it secure?
TLS 1.0+ 1.1 Deprecation and what it means for you
Regulation / PCI-DSS
Retailer Terms of Service
Order Ahead Portal
How to get Order ahead up and running