CAFFÈ NERO Christmas Campaign 2019 - T&Cs

The Caffe Nero Christmas cracker campaign is provided by Caffè Nero and available via your Yoyo account. Any participation in the campaign is between you and Caffè Nero.

Summary Terms and Conditions:

UK & ROI, 16+ only. Enter between: 07.11.19 & 24.11.19. Normal entry restrictions apply. To Enter: Pay for your next purchase in Caffè Nero using the Caffè Nero app (available free on the App store and Google Play). Then, tap the cracker that appears on your screen to find out instantly if you have won a festive treat.  

Full Terms and Conditions


  1. This Promotion is only open to legal residents of the United Kingdom and the Republic of Ireland who are aged 16 years or over, excluding anyone professionally associated with this Promotion.


  1. Purchase is necessary. Internet access is required.


  1. Promotion Period:01 GMT on 7th November 2019 to 23.59 GMT on 24th December 2019.


  1. To Enter:


  1. Pay for any barista prepared hot or cold drink in Caffè Nero using the Caffè Nero App (available free on the Apple App Store and Google Play Store). Once the purchase is complete, tap the cracker that appears on screen to reveal if you have won a festive treat. Follow details on screen to claim your prize. You may enter the promotion multiple times.


  1. Winner Selection: All prizes have been randomly allocated within the Caffè Nero app which has been verified by PromoVeritas, the independent promotional verification service. All prizes are available to be won.


  1. The Prizes are:




Complimentary hot drink when you buy any sliced cake or Tray Bake

Free Hot Drink

Bonus stamp x 1

Bonus stamp x 3

Bonus stamp x 5

Coffee for A Year

Free Mince Pie

Free Festive Sandwich

Free Coffee When You Buy Any Sliced Cake or Tray Bake

Free Sliced Cake or Tray Bake





  1. Winners will be notified immediately if they have won and will need to follow claim instructions within the app to claim their prize.


  1. Prizes will be distributed within 28 days of the winner accepting the prize. Prizes can only be sent to the country of residence stated in clause 1. Where any prizes have a longer lead time, the winner will be notified of the anticipated delivery date.
  2. Prizes are non-transferable and no cash or other alternative to the prizes are available in whole or in part. In the event of unforeseen circumstances, the Promoter reserves the right to substitute an alternative reward of equal or greater value.


  1. The full names and counties of the winners can be obtained by visiting which will be available after the close of the promotion for 4 weeks.


  1. By entering, winners agree to participate in any publicity arranged by the Promoter or by its agencies.


  1. If you are the winner of the Promotion, you agree that the Promoter may use your name, image and town or county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes.


  1. By entering this Promotion, all participants will be deemed to have accepted that they are bound by the terms and conditions


  1. If things go wrong and, despite the Promoter’s best endeavours, they are unable to administer the Promotion fairly or properly, The Promoter and their affiliated companies are not responsible and have the right to cancel or change the Promotion. They will only do this in exceptional circumstances. The Promoter also has the right to disqualify a participant if they tamper or abuse the entry process and they will not be entitled to the prize if they have acted fraudulently or dishonestly.


  1. No liability is accepted for illegible, incomplete or late entries.


  1. The Promoter will only use the personal details supplied for the running of the Promotion and for no other purpose, unless we have your explicit consent. Your personal details will at all times be kept confidential and in accordance with the Caffè Privacy Policy available at:


  1. All entries must be made directly by the person entering the promotion.


  1. Bulk entries from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted.  


  1. The Promoter may refuse to award a prize, or seek its recovery, in the event of an entrant's fraud, dishonesty or non-entitlement under these terms and conditions.
  2. The Promoter cannot accept any responsibility for any damage, loss or injury suffered by any entrant entering the Promotion or as a result of accepting or participating in any prize.
  3. The decision of the Promoter shall be final and no correspondence will be entered into.


  1. These terms and conditions are governed by English Law and shall be subject to the exclusive jurisdiction of the courts or England and Wales.


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