What can I do if I don't recognise a Teya Rewards (formerly Yoyo) transaction on my bank statement?

If you see a Teya Rewards (formerly Yoyo) charge that you do not recognise on your bank statement, please check the following:

• Do you have a Teya (formerly Yoyo)-powered app on your phone? Teya Rewards (formerly Yoyo) is the technology partner of multiple high street retailers and payments made through those apps are processed by Teya (formerly Yoyo). Please find more information about Yoyo-powered apps in the Getting Started section.

• Do you share your card details with anyone else (spouse, children etc)? If so, ask them first if they have created an account on a Teya (formerly Yoyo)-powered app to which they could have linked your card.

If none of the above apply, please contact us by sending us an email at rewardshelp@teya.com straight away so that we can investigate this charge.