1. Yoyo Wallet
  2. Help Centre
  3. Phone Verification

I have an existing account - do I need to verify my phone?

We are currently working through all existing accounts – you should see a prompt from within your app advising you to verify your phone number.

 

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Comments

  • Avatar
    Laura navickaite

    Hi,

    I changed phones and now I'm unable to access yoyo account on the app it's keep telling me that the email is used?

    Can someone help to sort it out?

    Kind regards,
    Laura

  • Avatar
    Steve Hatt

    I have the same issue....

  • Avatar
    Mobile App User

    Me too. Can you please put some information up for this? It happens every new term

  • Avatar
    Loveday Anyim

    Having the same Issue.
    Support seems to not really understand this issue.
    I just sent a DM Tweet to them, hopefully, someone with a better Knowledge will respond.

    Will update here if I get sorted out.

  • Avatar
    Laura

    Hello!

    I'm very sorry to hear that you have been experiencing issues with verifying your phone number. The best route would be to submit a query to support@yoyowallet.com and the Support Team will help you out.

    Many thanks!

  • Avatar
    Mobile App User

    Sorry to disagree but I have submitted several queries and only one answer stating that I should be using the latest app update. This problem actually appears with the latest update as I had no problem logging in the old app. I don't think the support team understand the problem and writing to them is not helping much. I would prefer it if users actually share their solutions when they find one.