Failed Payments

Your yoyo-powered app transactions are handled by our payment provider.

My bank declined the payment: 

Sometimes, banks will decline the transactions processed through your Yoyo-powered app. When this happens, the bank will reject the payment request and you will not be charged.

In order to rectify the situation you would need to get in touch with your bank or payment provider to ask for payments to be properly processed. They may have put a block on Yoyo Wallet payments and you need to confirm that you recognise Yoyo Wallet and want to transact through the app.

Other issues affecting payments:

We will send you an email whenever there is a failed payment on your account. Please make sure that your payment card is still valid (i.e. not expired) and that you have enough funds on your account. 

 

 

 

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