If you see a Yoyo payment that you do not recognise on your bank statement even if you do not have a Yoyo account yourself, this does not mean that your card details have been compromised:
- Do you have the Caffè Nero App on your phone? If so, the mystery is solved - Yoyo Wallet is Caffè Nero’s technology partner for the Caffè Nero app. The Yoyo system processes your payments on behalf of Caffè Nero. This means that your payments first come to Yoyo before being forwarded to Caffè Nero. This is the reason why Yoyo appears on your bank statement and not Caffè Nero.
- Do you share your card details with anyone else (spouse, children etc.)? If so, ask them first if they have created a Yoyo account.
If none of the above is applicable to your situation, before taking any measures, please email firstname.lastname@example.org straight away.