Are you concerned about the security of your personal and financial information? Fear not, we’re here to put your mind at ease:
Are my card details safe?
Yes - when you add your card details, they are immediately encrypted and sent to our payment provider, who then sends back a randomised token consisting of a long string of random letters and numbers (this is called tokenisation). This means none of your card details are ever stored on our servers. If anyone hacked into our servers for your card details, they’d find nothing of use.
We process every payment using Stripe, a super-secure, global payments provider. They support thousands of companies including Twitter, Virgin and The Guardian - so you’re in good hands.
How does a transaction go through?
Yoyo Wallet transactions are made using an in-app QR code. This QR code is a token generated by Stripe, meaning when a purchase is made with Yoyo, it is the token that is scanned, not your credit card. To add additional security, this token changes every 30 seconds, regardless of whether you’re online or offline.
Is my Yoyo Wallet account secure?
The Yoyo Wallet app is protected by a four digit passcode of your choosing, meaning only you can access the app. No code, no entry.
What financial/personal information does Yoyo Wallet hold?
The only ‘personal’ information we hold is your email address and date of birth. That’s it.
Rest assured, if anything ever does go wrong through no fault of your own, we will ensure that you are never left out of pocket.
If you have any additional questions, contact our support team.